Stanley Marcus

Businessman

1905-04-20

Books by Stanley Marcus

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What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
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As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
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Consumers are statistics. Customers are people.
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Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.
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Other than things like toothpaste, I don't buy anything that isn't sold to me.
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I thought: 'It would be great to create a series of clothes that looked like that tree.' Clothes that gave you the green of the leaf and the warm brown of the underside of that leaf and the vanilla colored blossom.
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