W. Edwards Deming
Scientist
1900-10-14
Quotes by W. Edwards Deming
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Learning is not cumpulsory... neither is survival.
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Learning is not cumpulsory... neither is survival.
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It is not necessary to change. Survival is not mandatory.
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A bad system will beat a good person every time.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
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Quality is everyone's responsibility.
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In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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